We process all orders within 48 hours after it has been placed. However, shipping companies can take 3-5 working days to update your tracking number.
If after 3-5 working days your tracking number has still not updated, please pick the correct courier that was stated in your email.
Examples of common couriers we use are Yanwen, TNT, Eparcel, UPS. If you are not sure which one was used for your order, please contact customer support and they will assist you.
If you still need any assistance with your order, please do not hesitate to contact us by clicking on the Contact Us link above and submitting the contact form on that page.
We normally respond within 1-2 working days.
Please Note: Your tracking number is not the same as your order number. If you don't know your tracking number, please Contact Us.